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This book is for anyone who wonders how top performing organizations make it happen. As we seek answers we typically read textbooks on the subject. This is not a textbook. It is a how to do it manual. By adopting the processes explained and illustrated, even you can create an organization that excels. Whether you are a CEO, an executive at any level, or even a supervisor or foreman, you will easily understand how to improve you present performance. More than thirty years experience doing exactly what is described in this book, your authors have helped numerous profit and non-profit organizations move toward excellence. In this book, we are sharing out experience process with you.

1. Operational Excellence
2. Values, Mission,Vision
3. Setting Top Level Goals
4. The Engine of Change
5. Defining the Organization
6. Process Mapping
7. The Goal Setting Process
8. Operating Information/Reports
9. Using Information
10. The Barrier Removal Process
11. Motivating Your Employees
12. A Very Small Textbook for Managing People
13. Training For Excellence
14. Conducting Effective Meetings
15. Putting It All Together
16. Our Best Advice and Recommendations
17. Making Change Stick